Refund policy

REFUND AND RETURN POLICY
Last updated: July 6, 2026

GENERAL INFORMATION
As a store with a print-on-demand production model, each item is tailored, printed, or embroidered exclusively for you from the moment the purchase is confirmed. For this reason, the return and refund process is governed by specific conditions detailed below, strictly differentiating between manufacturing flaws or defects and individual decisions beyond the garment's quality control.

SECTION 1 - DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
At Fantagonía by Overtónica, we take full responsibility if the product does not arrive in optimal, perfect condition into your hands.

1.1 Warranty coverage: If your item has a manufacturing defect, an obvious printing/embroidery error, arrives broken due to transport, or if by mistake you receive a different design, color, or size from the one you requested in your purchase confirmation, the replacement cost will be 100% covered.
1.2 Deadline for claims: You must notify us of the incident within a maximum period of 14 calendar days from receipt of the package through our email info@overtonica.com.
1.3 Mandatory requirements: In said email, you must indicate your order number and attach clear photographs of the product's defect or the packaging error.
1.4 Resolution at no additional cost: Once the error is validated by our logistical technical team, we will immediately manage the production and shipping of a replacement item completely free of charge to you, or failing that, we will process a full refund of your money to the original payment method within a maximum period of 10 business days.

SECTION 2 - SIZE CHANGES AND RETURNS FOR REGRET
Due to the customized nature of our sustainable production (where massive stocks or generic pre-made garments do not exist), we are unable to accept returns for withdrawal of purchase or size changes requested due to buyer error.

2.1 Exclusion of standard returns: Requests for returns, refunds, or model changes will not be accepted if the customer simply no longer wants the product or makes a mistake in selecting its specifications during checkout.
2.2 Responsibility in size selection: We kindly ask and urge all our customers to carefully review the measurement chart and size guide included in detail in the description of each product before finalizing the transaction to guarantee a satisfactory purchase.

SECTION 3 - ORDER CANCELLATION
To offer maximum agility in delivery times, purchase orders are automatically sent to the printing center for preparation shortly after payment is confirmed.

3.1 Cancellation window: Order cancellations and immediate refunds will only be accepted if the request is received through info@overtonica.com before the garment has entered its automated production phase (within the first hours following the purchase). Once the status of the order changes to "In production" in our workshops, it will not be possible to cancel or refund the transaction.