Shipping policy

SHIPPING POLICY
Last updated: July 6, 2026

GENERAL INFORMATION
At Fantagonía by Overtónica, we are committed to a responsible and sustainable consumption model. All our products are manufactured, printed, or embroidered individually and exclusively for you as soon as your order is confirmed (print-on-demand model). We do not carry massive stock in physical warehouses, which allows us to avoid material waste and offer unique designs, but requires a brief preparation and manufacturing period before your package is dispatched.

SECTION 1 - MANUFACTURING AND DELIVERY TIMES
The total time from when you make the purchase until you receive the product at your address consists of two clearly differentiated phases:

1.1 Production time: This period takes between 2 and 5 business days, during which your garment is printed, tailored, and rigorously quality-controlled in our automated production center.
1.2 Shipping time: This period takes between an additional 3 and 6 business days, starting at the exact moment the designated transport company collects the package from our local logistical facilities.
1.3 Total estimated time (Production + Shipping): In this way, the total estimated time for the delivery of your order to your door is:
• Spain: Between 3 and 8 business days.
• European Union: Between 5 and 10 business days.
• United States: Between 5 and 11 business days.
1.4 Exceptional variations: The indicated periods are guidelines and may suffer slight variations during periods of high commercial or holiday demand (such as Christmas or Black Friday campaigns), as well as due to unexpected logistical incidents or causes of force majeure beyond our direct control, such as transport strikes, local holidays, or adverse weather conditions.

SECTION 2 - SHIPPING ZONES AND RATES
Currently, Fantagonía by Overtónica operates and ships to Spain, the European Union, and the United States. Thanks to our network of logistical partners, orders are managed and dispatched from the production center closest to the customer, guaranteeing the absence of international customs duties (except for the exceptions specified in section 2.4).

2.1 Standard shipping rate (Spain): A fixed transport cost of €4.90 (VAT included) will apply to all orders destined for Spain whose total purchase amount is less than €50.
2.2 Free shipping (Spain): Shipping costs will be completely free for all purchases destined for Spain whose total amount is equal to or greater than €50.
2.3 Rates for the European Union and the United States: For international orders, transport costs are calculated automatically at checkout based on package weight, the selected currency, and the exact delivery address, applying the optimized rates of our local providers.
2.4 Shipping to special regions: In the case of orders placed from the Canary Islands, Ceuta, or Melilla, the customer must bear in mind that transit and delivery times may be delayed due to local customs controls. Likewise, any expenses derived from tariffs, customs fees, and local taxes generated at destination will be borne exclusively by the buyer.

SECTION 3 - TRACKING YOUR ORDER
We are committed to keeping you informed about the status of your purchase at all times to guarantee a secure shopping experience.

3.1 Dispatch notification: The moment your order completes its manufacturing phase and is delivered to the courier company, the system will automatically send a notification to the email address you provided at the time of purchase.
3.2 Tracking code: This notification will include a digital tracking number along with a direct link so you can monitor the physical location and delivery status of your package in real time.

SECTION 4 - DAMAGED, LOST, OR INCORRECT PACKAGES
If at the time of delivery you detect that the package shows visible signs of having been damaged, opened, or deteriorated by the transport company, or if once opened you verify that the item is defective or does not correspond to the design or model requested, you must contact us immediately through the email address info@overtonica.com.

4.1 Claim requirements: For us to manage the incident effectively, you must indicate your order number and attach clear photographs of both the condition of the external packaging and the product received.
4.2 Resolution of incidents: Once the incident is validated by our technical logistical team and the printing center, we will immediately manage the production and shipping of an identical replacement completely free of charge to you, or failing that, we will process a full refund of your money to the original payment method within a maximum period of 10 business days, without you having to assume any additional transport costs.